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Frequently
Asked Questions
I need to move. Now
what?
How will the cost of my
move be calculated?
How can I reduce the cost?
Can I get an estimate of the
cost?
Why is there so much paperwork?
Are there any items that you
cannot move?
What will happen at my new home?
What if something is damaged in the move?
What form of payment can I use?
I
need to move. Now what?
Spread the word! You'll need to notify people and institutions
that you are moving. Here are some of them:
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United States Postal Service
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Magazines and other publications
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Credit card companies
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Utilities
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Delivery services
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Service companies
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Financial Institutions
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Schools
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Medical professionals
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Insurance providers
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Civic, religious, and charitable organizations
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Veterinarian
How
will the cost of my move be calculated?
An estimate of cost begins with the type of move you are performing:
local, intrastate, or interstate.
If the move is local, the estimator performs a walkthrough of your home,
business, or other location and determines the size of your move, the number
of movers needed, and the number of hours required to perform the service
and any additional services requested. The estimator then provides you
with an estimate. If the move is intrastate or interstate, the estimator performs a walkthrough
of your home, business, or other location and arrives at an estimated weight
and additional services needed, and from that an estimate is provided.
Additional services would be packing, crating, cargo insurance, or any
other additional services such as these that you may require.
For additional information,
see the Pricing page.
How
can I reduce the cost?
To save money, you may want to reduce the number of items that
you are moving. Look through your belongings and see what you might not
want to move. Ask yourself whether some of the following items should make
the trip to your new home:
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Furniture
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Draperies, curtains, and rugs
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Kitchen supplies
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Clothes
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Outdoor equipment
After you finish sorting through your belongings, take stock of the items
you are not going to move. If you give them to a charity, make sure that
you get a receipt for tax purposes. You may also want to have a yard sale
or garage sale to dispose of these items and make a little extra money.
Can
I get an estimate of the cost?
Certainly. For an accurate estimate, or for additional information
regarding your upcoming move, please feel fill out our Online
Estimate Form or call one of our professional relocation consultants
at (757) 485-0011 or (800) 561-2929.
Why
is there so much paperwork?
By law and for your protection, we are required to complete
specific paperwork throughout your move and to provide you with additional
paperwork to complete. This paperwork includes:
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The brochure “Your Rights and Responsibilities When You Move”
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Written estimate
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An addendum, if there is a change to your written estimate
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Bill of Lading, which is the actual contract between us
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In-Home Pre-Existing Inspection Report, which provides you the security
of knowing that we protected your old home and new home during the moving
process
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Inventory forms detailing all items included in your shipment
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High Value Inventory forms listing items of extraordinary value
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Delivery Report
Are
there any items that you cannot move?
Yes. There are many items that we cannot transport safely and
some that we cannot transport legally. Among them are:
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Perishable food items
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Any open containers
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Household cleaning products
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Batteries
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Vinegar
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Soda, beer, champagne, and opened bottles of wine or alcohol
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Ammonia
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Bleach
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Dishwashing liquid
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Laundry detergents
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Combustible or corrosive liquids
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Explosives
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Flammable materials
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Compressed gases
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Pets
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Propane tanks of any kind, whether they are purged or not
What
will happen at my new home?
The driver delivering your belongings is required by law to
collect the charges for your shipment before it can be unloaded.
The driver and crew will protect your new home in the same manner they
protected your old home. The driver will provide you with your original
inventory forms. You must check off your belongings on the inventory as
they are brought into your new home to ensure that all of your possessions
are delivered. If there are any items missing or if there is damage to
any item, make sure that you note it on the inventory form. The crews are responsible for re-assembling certain items that we disassembled
at your old home. They will also lay your rugs, place your furniture where
you request, and remove all furniture pads. If you paid for unpacking,
the crew will take items out of the cartons and remove the unpacked cartons.
We are not responsible, however, for putting items in drawers or cabinets,
filling waterbeds, or installing or attaching any appliances or fixtures.
What
if something is damaged in the move?
Be assured that we will do everything we can to prevent any damage to any item. However, if something is damaged, you should file a claim as soon as you discover the damage. Click here to download the claim form.
What
form of payment can I use?
We cannot accept personal checks; therefore, make sure that
you have cash, a certified (bank) check, or a money order ready. On long
distance moves, we are happy to accept most major credit cards. You should
check with us before you receive your estimate to ensure that your credit
card is accepted.
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ssisidebaramsa.html
Arpin Van Lines is certified as a PROMOVER by AMSA,
a non-profit trade association established in 1936.
[CLICK
TO LEARN MORE]
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ssisidebararpin.html
As agents for Arpin Van lines,
we share a history of quality and service stretching back more than a hundred
years.
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TO LEARN MORE]
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ssisidebarmilitary.html
We are among the few movers
nationwide who meet the stringent qualifications of all branches of the
U. S. armed services.
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TO LEARN MORE]
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ssisidebarlpga.html
Arpin Van Lines is the official
mover of the Ladies Professional Golf Association.
[CLICK
TO LEARN MORE]
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ssisidebarorgs.html
We are proud to belong to
the following organizations:
American Moving & Storage
Association
Better Business Bureau
Virginia Movers & Warehouseman's
Association
North Carolina Moving &
Storage Association
Virginia Trucking Association
Safety Council
Hampton Roads Chamber of
Commerce
National Defense Transportation
Association
[CLICK
TO LEARN MORE]
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